As there are several 3PL (third-party logistics) companies in India, choosing the best one for your business can be a challenging task.
This is because modern logistics companies do much more than just moving products from place to place and making deliveries.
Everything that happens to a product within the point of manufacturing and the point of delivery is on the logistics service provider.
Following are some factors that you should consider before choosing a 3PL logistics company in India.
Know Your Business Logistics Service Needs Well
The first step in selecting the right 3PL logistics company for your business is to define what your needs are.
Determine the nature of the items you would like to transport, types of services you would like to have, the modes of transportation and the average volume & frequency of shipments.
Once you know all this information, you have to research a few viable logistics services in detail. You must understand their line of business and check whether they offer the type of services at the quality you demand.
Assess the Logistics Service Provider Expertise and Credibility
It is essential to understand the experience the 3PL logistics provider has and how credible their organization is. It is always better to go with a logistics company that has a few years of experience.
Perform a background verification on the logistics company from where you are planning to avail of the services. You can always check out the reviews of the clients they are associated with or talk to them personally.
It is the most important 3PL logistics services selection criterion because the quality of customer service they provide will profoundly impact your relationship with them. So, it is essential to understand the way customers are treated.
You can judge their customer service quality even before you start using their services. You can ask for references and testimonials from past customers. For example, if you have to speak to a few people to handle one question, or you have to wait long on the phone to resolve your doubts, these signs are definitely worrying.
The company should be responsive, has effective problem-solving mechanisms in place and prioritize customer service above all else.
It is essential to get a company that keeps up with the latest technology. Also, when the logistics services make use of advanced technology & automation, it becomes easier to track the shipment.
Improved technology increases productivity in the supply chain, minimizing costs and errors.
Speed & Reliability
Customers these days are more demanding and less patient than ever before. Hence, choosing a 3PL logistics company is all about the speed and reliability that they can offer.
You need to go for the fastest shipping services to ensure on-time deliveries and always satisfied customer service. The products also need to be delivered safely and in excellent condition, as the cost of replacements and refunds can be very high if any damage occurs en-route.
Listed above are some of the most important things to consider when you choose a 3PL logistics company in India. Other factors that you should keep an eye on are the capacity, coverage and price of the service provided by the company, their area of expertise, and their overall safety record.
Making the right choice will keep your customers happy and help your business expand in an efficient manner.
TT Trucking is an experienced 3PL logistics company in India. We are well respected in the industry and have gained an excellent reputation through top-notch customer service and tailored service packages.
If you are looking for advice on how to manage your logistics services then please do get in touch today.